EXECUTIVE SUMMARY
Adams & Remers, a leading UK and international law firm, achieved a £253,000 return on investment through a strategic IT modernisation project. This success story is part of a strong 10-year collaboration where Lumina Technologies has become an integral part of their team, combining technical excellence with genuine personal connections with all employees. The partnership has also delivered a 35% productivity increase while creating a stable foundation built on trust and proven results.
PROJECT OVERVIEW
Investment: Strategic IT hardware upgrade
Timeline: 5-year lifecycle
Key Results:
- £253,000 total ROI
- 35% productivity increase
- Enhanced billable hours
- 99.9% system uptime
- Strengthened security protocols
BUSINESS CHALLENGE
Adams & Remers were experiencing extremely slow systems because of their outdated hardware. An outdated PC infrastructure had a direct impact on revenue generation through:
- Reduced billable minutes due to slower client response times
- Tasks taking progressively longer to complete because of frequent system delays
Our established relationship with their team enabled us to identify these challenges early and develop targeted solutions. Our performance analysis enabled us to show the leadership team that they needed to upgrade their hardware.
COST IMPACT ANALYSIS
The financial implications of maintaining outdated infrastructure were clear:
- Total ownership costs increased significantly after year three.
- Billable hours decreased due to system performance issues.
- Support costs rose in the final year.
- Staff productivity dropped measurably with each quarter.
SOLUTION IMPLEMENTATION
Building on our deep understanding of Adams & Remers’ operations, Lumina Technologies deployed a comprehensive infrastructure upgrade based on the precise performance requirements:
1. Hardware Deployment:
- Current-generation systems with 5-year performance
capacity.
- Dual-screen setup optimised for legal workflows.
- Standardised configurations across all workstations.
2. System Optimisation:
- Rapid deployment methodology.
- Performance-tuned software configurations.
- Security-hardened operating systems
MEASUREABLE OUTCOMES
The upgrade delivered immediate, quantifiable results:
1. Productivity Metrics:
- Boot times reduced.
- Application load times decreased.
- System uptime increased to 99.9%.
- Support tickets decreased.
2. Security Enhancements:
- Full operating system compliance.
- Standardised security protocols.
- Zero legacy vulnerabilities.
- Enhanced data protection.
PARTNERSHIP VALUE
Our long-term collaboration enabled:
- Seamless project implementation through established relationships
- Minimal disruption to daily operations
- Quick user adoption through familiar support team
- Responsive adjustments based on staff feedback