IT Support for Law Firms
Lumina Technologies provides the legal sector with a high level of service and IT excellence, guiding law firms through changes and helping marry our clients to the best and most efficient technology for the job in hand.
Lumina Technologies provides the legal sector with a high level of service and IT excellence, guiding law firms through changes and helping marry our clients to the best and most efficient technology for the job in hand.
Lumina Technologies has extensive experience in providing IT support for law firms. We understand that the legal sector is rapidly changing and evolving. As the legal sector is extremely competitive, law firms need to ensure that they stand out from the crowd and exceed client expectations.
A high-performing, secure and flexible IT system is vital for law firms to be able to manage clients and maximise fee-earners time. At Lumina we remove the worry of IT systems failure by taking responsibility for the entire environment with our Managed Service offering.
We work with our legal clients to get a high-level understanding of company strategy and what their business is trying to achieve. We also look at what people need to accomplish, establish where the bottlenecks are and analyse the fee earners’ time. We will then give them the tools that will enable staff, and fee earners in particular, to do more work in less time.
This means your fee earners can spend more of their time with their clients, giving them a better customer experience. The business adage that ‘people buy people’ applies – all professional service firms offer similar services, but it is the ability to give clients a superior ‘white glove service’ that makes you stand out from the competition, at the same time as increasing trust, loyalty and reputation.
In the long run, your company will not just save money, you will also have more time to research revenue creation opportunities which could potentially add even more value to your business.
Our consultants work with law firms to help them develop their systems and gain a competitive advantage. From creating and managing effective IT strategies, through to advising on specific legal software selection and assisting with mergers and acquisitions, our consultants have a wealth of experience to help meet all types of challenges
Cybersecurity is a vital factor for all law firms. We are fully Cyber Essentials certified and will help you make sure your systems, your client’s data, and your archives are safe at all times. We will advise on how to avoid major cyber threats and will recommend the best antivirus software to protect your law firm’s IT systems.
Time is money – Our staff understands that time is money and any downtime will impact your fee earners’ billing potential.
24/7 support – fee earners need to be assured of Helpdesk support at any time of the day or night. We will be working on your ticket within 30 minutes of receiving your call and we resolve the majority of issues within 180 minutes from the moment your call is logged.
Archive retrieval – legal firms must, by law, retain data for a certain number of years. Storing archive materials digitally will save money by minimising physical storage space and enable staff to retrieve any of those files quickly and easily.
Using IT effectively – identifying the right level of investment and the most appropriate systems and applications to invest in, we can help you minimise problems, maintain business continuity and optimise your operations now and in the future.
Collaboration – by investing in the right tools and applications, you will enable your staff to work together with optimum efficiency.
Legal Glossary – As part of our policy we train our Helpdesk on the legal glossary and on each client’s specific needs. This enables better communication and it gives our Helpdesk a speedy understanding of any issues reported.
ISO 27001 compliance – we have a thorough understanding of the compliance standards of the legal sector, so you can rest assured you are always covered, we will match the right technical solution to the goals of your firm.
Lumina have supported us so well through the difficult circumstances of 2020. They worked extremely hard to ensure we were able to work remotely and continue to operate our business successfully. The support team are very friendly and knowledgeable, and have excellent response times.
The team have also enhanced our cyber security which is so important in the legal sector, and they continue to provide high quality advice to help us move forward with our IT goals.
Robin Illingworth
Managing Partner, Adams & Remers LLP
Charles Douglas Solicitors LLP have been using Lumina Technologies for a number of years now and continue to be impressed by the technical know-how and contemporary knowledge of their senior management, who provide a timely, efficient and friendly service. Whether it is a small issue with one computer, or a strategic IT decision, they maintain a current knowledge of available technologies. Lumina are always at the other end of the phone to help resolve issues and minimise business interference. The technical knowledge of Richard and his senior team means that there has not been a problem that they can’t solve to date. I am sure we will continue to use them in the years to come.
Charles Douglas
Managing Partner, Charles Douglas Solicitors LLP
The team at Lumina Technologies have made the Amoun Travel & Tours office IT transition seamless and problem free. The office set-up has been vastly improved and the IT Support services are flawless. No issue goes unresolved, which is extremely reassuring.
Adam Helmy
Amoun Travel & Tours Ltd
It has been a great pleasure working with Lumina Technologies over the past two years. They have fully committed to being involved in the local community with volunteering and with professional advice and commitment, helping many local charities along the way. As a growing company it proves that being involved in the local community is helping them attract and retain a talented workforce and I look forward to working with them well into the future.
Cindy Withey
Connect Dacorum
Hawkstone Management Services Ltd is a small company for which IT Outsourcing is realistically the only viable option. Lumina Technologies have successfully performed this role for over fifteen years. They also provide innovative solutions to keep pace with technological progress. I would have no hesitation in recommending Lumina to similar sized businesses.
Stephen Pembury
Hawkstone Management Services Ltd
Richard and his team are a real inspiration to anyone who meets them and I have watched Lumina’s growth over the last few years with interest and admiration. Richard has been an amazing supporter of the Hospice of St Francis, being a Gold member of the Corporate Partner Network for almost two years. He takes an active interest in the community and is passionate about his company and his town: nothing is too much trouble, he is always willing to help, to give up his time and to provide business advice when asked. Lumina is an inspiration to any company wanting to set up business in Hertfordshire.
Carolyn Addison
Corporate Fundraising Manager, The Hospice of St Francis
Society Limited has been supported by Lumina Technologies since our earliest start-up phase. From large logistical challenges like an office move, through to smaller fiddly issues like fixing a faulty e-template, we know we can count on their support and advice. They’ve also been able to engage with us strategically on the challenge of scaling-up our infrastructure as the firm continues to grow and evolve. We always feel confident going to Lumina with a problem, since we know they genuinely care about sorting things out and helping us to get on with our core business.
Simon Lucas
Managing Director, Society Limited
Lumina Technologies has been Salamander Energy plc’s IT provider since start-up in 2005 and has supported us in London during our expansion across operational offices in SE Asia. Their professional approach, strategic advice and close co-operation have been essential in making this a success.
John Bell
Group Technical Director, Salamander Energy plc
Richard and his team at Lumina have provided Perrett Laver Limited with high quality strategic and practical IT Services for over ten years. During this period, Perrett Laver has grown from 10+ colleagues based in London to nearly 100 colleagues located in six offices across the Americas, EMEA and Asia-Pacific. Richard and the Lumina team have not just been responsive to our ‘everyday’ IT needs, but have proactively sought to work with us on developing an infrastructure suitable for the type of operation we are today, and are planning to be months and years down the line. I would not hesitate to recommend Richard, especially for small to medium size business with growth in mind.
Clementine McKinley
COO, Perrett Laver Limited
